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Skills

  • Chat Support
  • Client Issue Resolution
  • Customer Service
  • Freshdesk
  • Order Processing
  • SaaS
  • Salesforce
  • Telecommunications Systems
  • Telephone Support
  • Troubleshooting
  • Zendesk
  • Zoho CRM

Services

  • Customer Support

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a results-driven customer support specialist with over 3 years of experience in providing exceptional customer service in the SaaS, e-commerce, telecommunications, travel and tourism industries...

    Chat SupportClient Issue ResolutionCustomer ServiceFreshdeskOrder Processing

About

Proactive Virtual Assistant | Customer Support Specialist | Administrative Assistant | Data Entry

am a highly motivated and detail-oriented professional with expertise in Virtual Assistance, Customer Support, Administrative Assistance, and Data Entry. With a proven track record of delivering exceptional results, I am committed to helping businesses streamline their operations, enhance customer satisfaction, and achieve their goals efficiently. My diverse skill set, coupled with my proactive approach, ensures that I am well-equipped to handle any task with precision and professionalism.

Administrative Assistant

As a proactive Administrative Assistant, I specialize in providing seamless support to busy professionals and businesses. I excel at managing multiple tasks while ensuring the highest level of accuracy and timeliness.

Key Skills:

✔️ Em*il and calendar management

✔️ Scheduling and appointment coordination

✔️ Travel planning and booking

✔️ Task prioritization and time management

✔️ Social media management and content scheduling

✔️ Online research and data gathering

✔️ Document preparation and proofreading

Customer Support Specialist

As a dedicated Customer Support Specialist, I prioritize delivering outstanding customer service that fosters trust and long-term relationships.

Key Skills:

✔️ Multichannel communication (em*il, live chat, phone support)

✔️ Conflict resolution and problem-solving

✔️ CRM software expertise (e.g., Zendesk, Salesforce, Freshdesk)

✔️ Order processing and tracking

✔️ Customer satisfaction analysis and reporting

✔️ Upselling and cross-selling techniques

Achievements:

✔️ Consistently achieved 95%+ customer satisfaction ratings.

✔️ Resolved an average of 50+ customer inquiries daily with a 99% first-call resolution rate.

✔️ Assisted in implementing a new CRM system, reducing response times by 20%.

Data Entry Expert

With a keen eye for detail and exceptional typing speed, I deliver accurate and efficient data entry services tailored to your needs.

Key Skills:

✔️ Fast and accurate typing (70+ WPM)

✔️ Data cleaning and formatting

✔️ Spreadsheet management (Excel, Google Sheets)

✔️ Database updates and maintenance

✔️ Error detection and quality control

✔️ Handling confidential information securely

Tools & Software Expertise:

✔️ Microsoft Office Suite (Word, Excel, PowerPoint)

✔️ Google Workspace (Docs, Sheets, Slides)

✔️ CRM Tools (Zendesk, Salesforce, Freshdesk)

✔️ Project Management Tools (Trello, Asana, ClickUp)

✔️ Communication Platforms (Slack, Zoom, Microsoft Teams)

✔️ Social Media Tools (Hootsuite, Buffer)

Let’s Work Together!

Whether you need a dependable Virtual Assistant, an empathetic Customer Support Specialist, a meticulous Administrative Assistant, or a detail-focused Data Entry Expert, I am here to help. Let’s collaborate to achieve your goals and take your business to the next level!

Work Terms

More than 40 hours a week.
2--5 dollar per hour

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