I am proficient in using various customer relationship management (CRM) tools, including Zendesk, Salesforce, and Freshdesk. Additionally, I possess excellent communication and interpersonal skills that enable me to build rapport with customers and effectively communicate complex technical information in a user-friendly manner.
Throughout my career, I have consistently exceeded performance targets and received positive feedback from both customers and colleagues for my ability to resolve complex issues and build strong customer relationships. My excellent problem-solving skills and empathetic approach have allowed me to effectively address customer concerns and ensure high levels of satisfaction.