Job Responsibilities:
• Frontline Customer Care for the company exclusively via email
• Communication to Customer Service Manager in relation to all Customer Care & Support issues
• Time management of effective customer care delivery
Requirements:
• Fluency in written and verbal English (at least C1 level)
• Availability to work up to 40h per week, on +8 to +10 UTC timezone - preferably on weekends (workload is variable, we can't guarantee a minimum per week)
• Some prior experience as a virtual help-desk agent in customer service
• Adjustment to a fast-paced environment where process changes are frequent
• Good organisation and prioritisation skills
• Autonomous worked
• A target and goal-oriented mentality