My name is Michael Chris Flauta , 23 years old. I have been a Customer Service Representative and Technical Support Representative for a US-based cable and Telecommunication company for the past 1 year and 6 months. As a CSR/TSR, I developed great conversational skills and maximum patience in handling customers. I make sure that on their first contact, I am able to assist with whatever concern they have and provide them with a resolution that can surely guarantee their customer satisfaction. During my stay with the company, I was able to assist supervisors in their sessions with new hires. In our production floor, I was assigned as mentor which helps other agents if they need assistance in handling customers. Basically, I was like a walking "Knowledge Based" system. My skill sets are as follows: My mindset in life and work will always be; “Do the best of what lies in front of you because you never know what lies ahead of you.” This is simply appreciating the value and moment of the very existence of what is present. It was not being called as present for the modification of time or event but it was called present because it serves as a gift that everyone must cherish.