• Executed project activities with key focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOP’s) related to Medical Summarization Process and Clinical Data Abstraction 
• Possess superior diagnostics skills, expertise in identifying issues, forming hypothesis, designing and conducting analysis, synthesizing conclusions into recommendations and implementing change.
• Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
• Leveraged skills in undertaking operational analysis, scanning business processes, identifying performance trends & bottlenecks, conducting data analysis and preparing reports 
• Led the process trainings and conducted knowledge sessions to the team
• Expertise in Quality reviews on the data summarization & abstraction  

Expertise in team handling, status tracking and reporting