Currently working in an MNC as a team lead operations & handling a team of 23 agents. Manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12). Flexible for any time, Word Processing, Excel Processing, Data & Transaction Processing, Web Research, Data Management, Customer Service, Email Support & any kind of administrative or support work.