I've done several customer service jobs over the past 5 years in the BPO industry and handled different software and CRM and I love taking care of people and helping them resolve conflict is something I'm good at and something I love to do. All throughout those years, I was able to acquire great knowledge and skills, especially when handling irate customers. I learned to showcase my ability to help people regardless of their cultures and races. Through that, I was able to maintain my scorecard and ranked as one of the top 20 agents for consecutive quarters for hitting the company's core metric which is Customer Satisfaction. Currently, I am working as a personal assistant/bookkeeper and experienced in the following systems: Zohoo Mail My goal is to become part of a competitive environment where it offers vast opportunities that will enable me to learn and make use of my skills to contribute to organizational growth and bottom profitability. I am confident that the knowledge and skills I have gained will be beneficial in attaining your business objectives.