I offer over 4 years of expertise in digital strategy and human-centered design, with a proven track record at top consulting firms like Deloitte and EY. I specialize in helping organizations transform their customer experience and operational efficiency through innovative, data-driven approaches.

Key services I provide include:

• Customer Journey Mapping: Identifying pain points and opportunities to enhance customer satisfaction.
• Digital Transformation Consulting: Implementing scalable solutions to optimize processes and improve service delivery.
• Human-Centered Design: Leveraging Doblin HCD training to develop practical solutions tailored to your customers’ needs.
• Business Process Optimization: Streamlining workflows to boost efficiency and reduce costs.
• Digital Equity Initiatives: Ensuring equal access to digital resources for underserved communities.

I have successfully worked with clients with revenues exceeding $3 billion, improving their service delivery times, operational efficiency, and customer satisfaction through thoughtful and personalized strategies.

Let’s collaborate to elevate your organization’s customer experience and digital strategy to the next level.