I have nearly five years of experience working at Deloitte Digital and EY. In my roles, I've helped companies improve their digital operations and customer experiences. I've led projects to digitize business models, trained teams on human-centred design, and worked on fostering cultures that embrace innovation. I focus on delivering delightful customer experiences while improving supporting processes.

At Deloitte Digital, I earned the Green Dot Award for improving customer journeys at a multi-billion dollar corporation. I also created customer personas and journey maps for a $3 billion utility client, which enhanced customer journeys for over 800,000 customers. Additionally, I supported an innovation project and helped clients develop new products and improve customer experiences. I've also written publications on emerging technologies and trends with the Future of Canada Centre.

At EY, I led an IT risk review for a $1 billion manufacturing company and started a national technology risk competition. Additionally, senior leadership recognized me as a top consultant, and I won awards for delivering innovative solutions.

In addition to my corporate experience, I founded Sugar Squared, leveraging my innovation and customer research toolkit. This zero-waste hair removal line experienced 10% month-over-month growth in its first year and has consistently grown over the last four years.

Skills include project management, account management, business development, stakeholder engagement, customer research, workshop facilitation, digital transformation, customer journey mapping, persona development, product development, process improvement, AI integration, change management, leadership, and e-commerce strategy.

I'm always open to discussing digital transformation and customer experience.