During my 5 years working in 1 of the largest BPO Company here in the Philippines. I have been responsible in providing good customer service, provide empathy, decision maker and knowledgeable in resolving customer problem, help the customer in troubleshooting for any online error, can process return and exchange and refund. sending reports, knowledgeable in using Microsoft excel and google document. Being a customer service you need to make sure to put yourself in the customer shoes, you need to make sure that they are satisfied in every service you have provided to them. Always acknowledge the customer feedback and proactively share to the management to address accordingly and to improved the business.