Manage emails, issue refunds, approve returns, resolve eBay cases and negative feedback and list products in eBay. The following are the tools I've used in eCommerce business management activities such as email management and CRM: ReplyManager, Reamaze, HelpScout, Orderdesk, eBay Resolution Center, Shipstation, Slack, Intercom, Infusionsoft, Google Docs, Dropbox, SurveyMonkey, Google Hangouts, Skype, Slack, Wunderlist and Gmail. I've edited a website stored in Amazon S3, managed social media accounts using Agorapulse, managed app users in Buildfire and edited transcripts via Temi.com. I do marketing activities such as jobs/services ads posting, social media marketing and off page SEO by creating backlinks.