I have more than 4 years of experience in Customer Service assisting U.S. customers. I was trained at a large Call Center in the Philippines and served as Trainer for more than a year as a Customer Service Agents and more than 3 years as a Product - Specifics Trainer for Customer Service. I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I attached sample copy of my recording with a customer for your reference.