Technical Documents Creation Experience: Madcap Flare, SEO Content writing, Blogs writing, Structured Authoring, Instructional Designing, Training Documents Creation, Release Notes, Oniline Help, User Manuals/Guide, Product Road Map, Confluence Knowledge Base, Proposal Documents, API Guide, SRS, Incident communications guide, Change Management document, Runbooks, Test cases, Style Guide, UI Messaging, Schema ST4 document creation, Test Scripts, Performance Testing Related Documents, Manual Testing Documents, Project charter, BRD, FSD, and others. Tools & Softwares Knowledge: JIRA Service Desk, Zendesk, Adobe Captivate, Camtasia, GitHub Pages, GitHub, Markdown Language, BitBucket, WordPress, Camtasia, Captivate, Slack, ServiceNow, MS Visio, Gliffy, Yed, Confluence, REST API, BugZilla, Manual Testing, Performance Testing, Qvidian, Robohelp, MS Office tools, Confluence, JIRA, Framemaker, Word, Powerpoint, SharePoint, BOX, CVS, XML, Oxygen XML Editor, DITA, Snagit, MS Word, Excel, Jekyll, Sphinx and other technical writing tools, performing manual testing and preparing test cases. Writing and Editing Abilities: • Strong technical background helps me understand technical concepts easily and strong English makes it easy to translate complex concepts in to audience specific documentation. Awards & Achievements: • Best Performer Awards at Aptara • Pat on the Back Awards at Steria • Best Performer Awards at hCentive • Promoted to Lead Consultant for exceeding expectations at hCentive • Employee Recognition at Dell