Expert Technical Writer

Technical Documents Creation Experience: Madcap Flare, SEO Content writing, Blogs writing, Structured Authoring, Instructional Designing, Training Documents Creation, Release Notes, Oniline Help, User Manuals/Guide, Product Road Map, Confluence Knowledge Base, Proposal Documents, API Guide, SRS, Incident communications guide, Change Management document, Runbooks, Test cases, Style Guide, UI Messaging, Schema ST4 document creation, Test Scripts, Performance Testing Related Documents, Manual Testing Documents, Project charter, BRD, FSD, and others.

Tools & Softwares Knowledge: JIRA Service Desk, Zendesk, Adobe Captivate, Camtasia, GitHub Pages, GitHub, Markdown Language, BitBucket, WordPress, Camtasia, Captivate, Slack, ServiceNow, MS Visio, Gliffy, Yed, Confluence, REST API, BugZilla, Manual Testing, Performance Testing, Qvidian, Robohelp, MS Office tools, Confluence, JIRA, Framemaker, Word, Powerpoint, SharePoint, BOX, CVS, XML, Oxygen XML Editor, DITA, Snagit, MS Word, Excel, Jekyll, Sphinx and other technical writing tools, performing manual testing and preparing test cases.

Writing and Editing Abilities:

• Strong technical background helps me understand technical concepts easily and strong English makes it easy to translate complex concepts in to audience specific documentation.
• Research and planning helps first understand the target audience so that language can modified and molded to make the reader comfortable.
• Understanding of SDLC and DDLC help immensely in creating masterpiece documents.
• Habit of reviewing the content several times helps maintain the detailing and precision.
• Knowledge of various English language formats like the U.S. English or UK English helps edit documents for the U.S. and the UK audience.
• Learning of new tools online through self-learning keeps updated to the market requirements and industry standards.
• Well versed with style guides and have proven experience of adhering to the set standards.