I am a Freshdesk Developer having 5+ years of experience.
As a Freshdesk professional consultant, I can help you with the following:
⭐ Freshdesk new account setup and configuration using best practices.
⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets.
⭐ Clean-up Freshdesk environment to speed up ticket resolution process.
⭐ Creating Reports to measure agents performance and your product performance.
⭐ Customize your Freshdesk instance to your brand identity.
As a Freshdesk Developer, my skills include :-
✅ Support email channel setup
✅ Freshchat setup
✅ Linking social media accounts to freshdesk
✅ Voice support setup
✅ Setting up workflows (Creating Automations, Scenario Automations etc)
✅ Ticket templates and forms setup
✅ Setting up Canned Responses
✅ SLA's
✅ Multiple Products.
✅ Helpdesk user interface development
✅ Setting up role based users
✅ Freshdesk custom app development
✅ Email commands
✅ Setting up multiple products with Freshdesk.
✅ Freshdesk integration with other apps.
✅ Freshsales setup and customization
✅ FreshTeam setup and customization