Zendesk Developer | Freshdesk Developer
Zendesk & Freshdesk Developer having 5+ years of experience.
As a Zendesk professional consultant, I can help you with the following:
⭐ Zendesk new account setup and configuration using best practices.
⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets.
⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves.
⭐ Clean-up Zendesk environment to speed up ticket resolution process.
⭐ Creating insights to measure agents performance and your product performance.
⭐ Customize your Zendesk instance to your brand identity.
As a zendesk-freelancer, my skills include :-
✅ Workflow setup ( Triggers, Automations, Targets, SLAs)
✅ Channels setup (Support, Guide, Chat, Talk, Text)
✅ Data Migration from any other support System like Email or any CRM.
✅ Multi Branding setup
✅ Help center (Guide) designing and customization (Branding)
✅ Zendesk Gather (Community) designing and customization (Branding)
✅ Email template designing and customization
✅ Zendesk custom app development.
✅ Working with Custom objects in Zendesk Sunshine.
✅ Zendesk email setup.
✅ Host mapping
✅ Zendesk Talk setup
✅ Zendesk Text setup
✅ Zendesk Chat (zopim) Setup and customization
✅ Social media integration.
✅ Basic and Advance reporting in Zendesk Insights and Good data
✅ Basic and Advance reporting in Zendesk Explore
✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio etc
✅ Zendesk custom request form development .
✅ Zendesk custom integration with any other third party applications.
✅ Zendesk Sell setup and customization
As a Freshdesk Developer, my skills include :-
✅ Support email channel setup
✅ Freshchat setup
✅ Linking social media accounts to freshdesk
✅ Voice support setup
✅ Setting up workflows (Creating Automations, Scenario Automations etc)
✅ Ticket templates and forms setup
✅ Setting up Canned Responses
✅ SLA's
✅ Multiple Products.