OBJECTIVE: I want to be part a growing company in which I could share my skills and experience in customer service and in sales to help your establishment have substantial growth . I am able to build a career in a new field, To secure a position that will lead to a lasting working relationship in the field. SUMMARY OF QUALIFICATIONS •Knowledge on business strategies that will enhance existing customer sales and marketing strategies and plans. Sprint Corporation Customer Service/Sales Rep (December 2007- September 2010) -Processing of debit / credit memo and other adjustments to the accounts -Assists client /s need and complaints -Inbound/Outbound customer service and sale - Meeting Client goals of daily quota - Up sell/Down sell product and service -Inbound customer service and sale -Assists client /s need and complaints -Opening of New Accounts -Outbound Business to Business telephone calling -Ability to troubleshoot level 1 technical challenge and service issues in inbound/outbound call environment following a technical manual and defined script. -Handles Problem Resolution which requires follow-up and escalation to higher level of experience. -Appointment setting for unresolved technical concerns. -Maintain call performance goals -Listen attentiv