Hard Work is the key to success
OBJECTIVE:
I want to be part of your company in which I could share my skills and experience in customer service and in sales. I am able to build a career in a new field and an organization where I can explore and have the opportunity to grow that establishment has well, to secure a position that will lead to a lasting working relationship in the field of sales.
SUMMARY OF QUALIFICATIONS
•Knowledge on business strategies that will enhance existing customer sales and marketing strategies and plans.
•Leadership ability and experience in handling subordinates in their best capabilities and potentials in order to reach the company’s goal/target through team effort.
•Productive and efficient work habits without supervision.
•Strong analytical and planning skills.
•Self-motivation with high energy.
WORK EXPERIENCES:
Sprint Corporation Customer Service/Sales Rep (December 2007- September 2010)
-Processing of debit / credit memo and other adjustments to the accounts
-Assists client /s need and complaints -Inbound/Outbound customer service and sale
- Meeting Client goals of daily quota
- Up sell/Down sell product and service
-Inbound customer service and sale
-Assists client /s need and complaints
-Outbound Business to Business telephone calling
-Ability to troubleshoot level 1 technical challenge and service issues in inbound/outbound call environment following a technical manual and defined script.
-Maintain call performance goals
-Listen attentively to customer needs, establish rapport, and demonstrate empathy -Seize every opportunity to resolve the customers issue within the first call.
Bank of Montreal (March 2010-December 2011)
-Assists client /s need and complaints
-Convince customer to sign up for Credit Card
-Inbound/Outbound customer service and sale - Meeting Client goals of daily quota
- Up sell/Down sell product and services.
Fingerhut (January-January) Sales/Customer Service Rep
Processing of debit / credit memo and other adjustments to
Work Terms
6:00 am-8:00 pm EST