- I have extensive background in Helpdesk and Application Support in a corporate environment - I am a fluent English communicator as I have supported users from Americas, Europe, Africa, Middle-East and Asia-Pacific regions. - I am well versed with ticketing tools like ServiceNow and PeoplesoftCRM - I am well versed engaging Application, Infrastructure, Business and Vendor/Third-Party Support Groups to resolve IT Issues, fulfill Requests, finish Project Tasks and Problem Resolutions