IT Support Professional with experience in Systems Administration
I am an IT Professional, a Business Owner and a Musician. I can utilize these different skill sets to deliver what is expected from me.
As an IT Professional:
- I have extensive background in Helpdesk and Application Support in a corporate environment
- I have extensive background in System Administration and Maintenance, particularly Finance Systems like Infor Sunsystems.
- I am well-versed with providing support for Sunsystems hosted On-Premise and Cloud
- I am well-versed in the administration and maintenance of Windows Server 2012 and 2008 R2 Servers. I have automated service restarts, orphan session kills, disk space clean-ups etc. using Batch Files. I have maintained Disk Quotas and Network Folders. I also am well-versed with User & Group Administration in Active Directory.
- I am well-versed in Transact SQL queries to troubleshoot reference and static data-related issues on Systems utilizing Microsoft SQL Servers.
- I am well versed with operating Monitoring Tools like Orion Solarwinds and Nagios
- I am a fluent English communicator as I have supported users from Americas, Europe, Africa, Middle-East and Asia-Pacific regions.
- I am well versed with ticketing tools like ServiceNow and PeoplesoftCRM
- I am well versed with Microsoft Office and VBE Macro Scripting
- I am well versed engaging Application, Infrastructure, Business and Vendor/Third-Party Support Groups to resolve IT Issues, fulfill Requests, finish Project Tasks and Problem Resolutions
- I can work under pressure being able to support multiple high call volume accounts all at the same time
As a Business Owner I gained experience in
- Marketing via Facebook
- Client Engagement via Facebook
- Business Administration
- Clerical Work
Why choose me? Because I am:
?Honest and has a strong sense of responsibility
?Detailed and result-oriented
?Organized and hardworking
?Effective English communicator
?Self-motivated
?Patient
?Proactive and Adaptable
?Willing to take on new challenges
?Willing to work
Work Terms
- I prefer to Work 40 hours a week
- I prefer hourly rates
- I prefer long term projects
- I prefer to engage clients via email and chat
- I am a fluent English speaker and writer