A Help Desk Technician provides technical support for clients experiencing computer issues. Help Desk Technicians are often the first point of contact for customers. They respond to customers by phone, remotely, or in person. Their job involves asking questions to determine how they can best solve a customer’s problems using resources and technical knowledge.

Help Desk Technicians are typically employees of information technology units, call centres, and technical support companies. Some Help Desk Technicians may be self-employed, working as freelance contractors to assist and businesses who need help desk support.