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Skills

  • Computer Engineer
  • Active Directory
  • Computer Hardware
  • Customer Service
  • Desktop Applications
  • Desktop Support
  • Help Desk
  • Information Technology
  • Microsoft 365
  • Technical Support
  • Tickets

Services

  • Desktop Support Technician

    $60/hr Starting at $25 Ongoing

    Dedicated Resource

    The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading...

    Active DirectoryComputer EngineerComputer HardwareDesktop ApplicationsDesktop Support
  • HelpDesk

    $40/hr Starting at $25 Ongoing

    Dedicated Resource

    A Help Desk Technician provides technical support for clients experiencing computer issues. Help Desk Technicians are often the first point of contact for customers. They respond to customers by phone,...

    Computer EngineerCustomer ServiceHelp DeskInformation TechnologyTechnical Support

About

Empowering Excellence, Resolving Challenges: Your IT Journey, Our Expertise.

Greetings! I'm Luke, a seasoned IT Support Specialist with a passion for delivering top-notch technical solutions to businesses and individuals. With a solid background in Information Technology and a commitment to excellence, I've garnered extensive experience in troubleshooting, system optimization, and user support.

My expertise spans a wide array of IT domains, including hardware and software troubleshooting, network configuration, system administration, and cybersecurity. I possess hands-on experience with Windows. Whether you're facing hardware malfunctions, software glitches, or security concerns, I bring a comprehensive skill set to the table.

Over the years, I've had the privilege of working with diverse clients across different industries. From small startups to established enterprises, I've provided tailored IT solutions that align with the unique needs and goals of each client. My professional journey has equipped me with the ability to adapt to dynamic environments and deliver results with precision.

Technical Troubleshooting: Identifying and resolving hardware and software issues promptly to minimize downtime and optimize performance.
System Optimization: Implementing strategies to enhance system speed, efficiency, and overall functionality.
Network Configuration: Designing, implementing, and maintaining secure and efficient network infrastructures.
User Support: Providing friendly and effective support to end-users, ensuring a seamless technology experience.
Cybersecurity: Implementing robust security measures to protect systems and data from potential threats.

I believe in fostering strong, collaborative relationships with my clients. Understanding their unique challenges and goals allows me to tailor my IT solutions for maximum impact. Clear communication, reliability, and a commitment to exceeding expectations are the cornerstones of my client-centric approach.

In today's digital age, I'm well-versed in providing remote IT support. Whether you're located across town or around the globe, I can seamlessly address your IT needs, offering virtual assistance to ensure your technology runs smoothly.

If you're seeking a dedicated and skilled IT Support Specialist to enhance your technological infrastructure, I'm here to help. Together, we can navigate the complexities of IT, overcome challenges, and unlock the full potential of your systems.

Work Terms

Unavailable M-F 8-5PM / Available M-F 6-9PM & Weekends