ICT Support

Network Management

• We are managing and maintaining an organization’s IT network infrastructure to ensure optimal performance and security.
• Key Skills:
  • Network Design and Implementation: Setting up and configuring local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).
  • Troubleshooting and Support: Diagnosing and resolving network issues, including connectivity problems, performance issues, and hardware failures.
  • Security Management: Implementing firewalls, intrusion detection systems (IDS), and encryption protocols to protect network integrity.
  • Performance Monitoring: Using tools to monitor network traffic, bandwidth usage, and system performance to prevent bottlenecks and downtime.

System Administration

• Description: Manage and configure IT systems and servers to ensure reliable and efficient operation.
• Key Skills:
  • Server Setup and Maintenance: Installing, configuring, and maintaining server hardware and software, including Windows, Linux, and Unix.
  • User Management: Creating and managing user accounts, permissions, and access controls to secure and streamline user access to resources.
  • Backup and Recovery: Implementing and managing backup solutions to protect data and ensure recovery in case of data loss or system failure.
  • System Updates: Applying patches and updates to operating systems and software to address vulnerabilities and improve functionality

Technical Support and Help Desk

• Description: Assisting end-users for resolving technical issues and ensuring smooth IT operations.
• Key Skills:
  • Issue Resolution: Diagnosing and solving hardware and software problems reported by users.
  • Customer Service: Communicating effectively with users to understand their issues and provide clear, actionable solutions.
  • Documentation: Creating and maintaining documentation for troubleshooting procedures and common issues.
  • Training: Educating users on best practices, software usage, and IT policies.

Cybersecurity

• Description: Protecting IT systems and data from cyber threats and ensuring compliance with security standards.
• Key Skills:
  • Risk Assessment: Identifying and evaluating potential security risks and vulnerabilities.
  • Incident Response: Developing and executing plans to respond to security breaches and mitigate damage.
  • Security Policies: Creating and enforcing IT security policies and procedures to safeguard organizational assets.
  • Compliance: Ensuring adherence to legal and regulatory requirements related to data protection and privacy.