Committed, honest, trustworth, harworking
Network Management
• Managing and maintaining an organization’s IT network infrastructure to ensure optimal performance and security.
• Key Skills:
o Network Design and Implementation: Setting up and configuring local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).
o Troubleshooting and Support: Diagnosing and resolving network issues, including connectivity problems, performance issues, and hardware failures.
o Security Management: Implementing firewalls, intrusion detection systems (IDS), and encryption protocols to protect network integrity.
o Performance Monitoring: Using tools to monitor network traffic, bandwidth usage, and system performance to prevent bottlenecks and downtime.
System Administration
• Description: Managing and configuring IT systems and servers to ensure reliable and efficient operation.
• Key Skills:
o Server Setup and Maintenance: Installing, configuring, and maintaining server hardware and software, including Windows Server, Linux, and Unix.
o User Management: Creating and managing user accounts, permissions, and access controls to secure and streamline user access to resources.
o Backup and Recovery: Implementing and managing backup solutions to protect data and ensure recovery in case of data loss or system failure.
o System Updates: Applying patches and updates to operating systems and software to address vulnerabilities and improve functionality
Technical Support and Help Desk
• Description: Providing assistance to end-users for resolving technical issues and ensuring smooth IT operations.
• Key Skills:
o Issue Resolution: Diagnosing and solving hardware and software problems reported by users.
o Customer Service: Communicating effectively with users to understand their issues and provide clear, actionable solutions.
o Documentation: Creating and maintaining documentation for troubleshooting procedures and common issues.
o Training: Educating users on best practices, software usage, and IT policies.
o Security Policies: Creating and enforcing IT security policies and procedures to safeguard organizational assets.
o Compliance: Ensuring adherence to legal and regulatory requirements related to data protection and privacy.
Work Terms
10 Hours per Day, payment should be in Mpesa, Paypal, or Bank Account.