Technical knowledge in virus/malware handling/malware testing Creation of Root Cause Analysis Technical proficiency in using monitoring tools such as Process Explorer, InstallRite, TCPview Knowledge in using network monitoring tools such as Wireshark and Windows Network Monitor 3.4 Knowledge in setting up virtual environment via VMware workstation Technical knowledge in Microsoft Exchange Server 2008/2010 setup Experienced setting up Windows Server 2008/2012 DNS and Active Directory Technical knowledge in setting up corporate network Experienced managing basic environment of Microsoft Operating Systems (Windows Server 2012, Windows Server 2008)