Hello There, I am a team player and somebody who is always looking to improve themselves because I believe that the best part of life is always learning something new and being better than you were yesterday. I have years of experience of working as IT Help Desk Analyst. During that time I have gained valuable skills like professional phone and email communication with the clients. Creating tickets and resolving them remotely and working with both technicians on site and clients is just a small part of the workload that I have during a typical day to day operations. I'm a computer geek that is always ready to tackle new challenges. I love the fast moving and the constantly evolving tech industry because it makes me constantly challenge myself and learn new things. Whether a business or home user, delivering massive value to my clients has been the focus of my career for the past 10 years. I hold completion in the following: CompTIA A+ and ITIL V3 which i can utilize to provide you with outstanding Remote IT Support & Services. I stand by my work