I am a seasoned IT expert with over two decades of experience, certified as MCSA and MCSE since 2001. Throughout my career, I have supported SMEs across various industries, including: Accounting; Manufacturing; Legal; Security; Fintech; Construction; Medical; Staffing 
My expertise includes: Hardware: Troubleshooting, assembly, and upgrades for laptops, desktops, and servers. 
Software: Installing, configuring, troubleshooting, and supporting Microsoft operating systems, Microsoft Office applications (all versions), and widely used accounting and payroll solutions. Networking: Proficient in TCP/IP, LAN, WAN, VPN, CCTV, VOIP, and wireless technologies, enabling me to set up and maintain robust connectivity solutions. I am also experienced with NAS systems and comprehensive backup and disaster recovery strategies. 
Cloud Solutions: Skilled with both Microsoft and Google cloud platforms. 
Automation and Reporting: Utilizing tools like Microsoft Power Platform, Power BI, Appsheet, Smartsheet, and Zapier to create efficient automations for effective business process management and reporting.