1. Supervise Global IT Helpdesk Team (8-12 headcount per team) Desktop management: • Deploy Windows application to end users PC and laptop, both in local and remote locations. • Deploy applications to end users such as JDE, Adobe, Autodesk, Freedom Naviswork, MS office etc. through group policy. • Assist in desk moves, new IT starter setup etc. • Responsible to monitor call trend and issues. Prepare knowledge base articles for known issues that have been resolved for internal purpose. • Documenting current Services, SLA, SOP, new user IT setup and all other IT solutions that’s managed in the organization. • Liaise with vendors in procuring hardware, mobile devices, software etc. Assisting end users with printer issues or request. Server Management: • MS Windows 2008 server Management • Active Directory, End user AD accounts, Exchange 2010 administration. Citrix Xenapp. • BlackBerry Enterprise Servers, Office 365 exchange server • Manage WSUS (Windows server update services) • Apply periodic updates and patches via SCCM.