13 years of total experience

1. Supervise Global IT Helpdesk Team (8-12 headcount per team)
2. Can Supervise different channel Global support team, Improve team SLA and individual performance
3. Level 3 and 4 Computer troubleshooting (both Hardware and Software)
4. User Account and Email Creation
5. Monitoring Trouble Tickets and Designation of tasks
6. Team Supervision and Time Management
? Level 1 to Level 2 IT Helpdesk Team productivity and performance
? Managing IT Helpdesk attendance and rotating schedule
6. Knowledge in Team Key performance Indicators
7. Knowledge in EWD (Early Warning Detection)
8. Knowledge and Handled L2 Network Connectivity
9. Assists IT Head on Procurement and delegating Asset Management Tasks.
10. Delegate ongoing and future IT Project Management task given by IT Head.
11. Can Document IT Helpdesk top call drivers and create best solutional guide for the team
12. Able to document and delegate monitoring of facility checklist and rules
13. knowledge in CCTV setup and functionalities
14. Knowledge in ISO arrangements and documentation
15. Knowledge in door access setup and data fetching
16. Report and find solution to head for any critical situation for both IT and Facility
17. Able to assist adhoc tasks other Heads requested.
Inclusive knowledge:
A. Level 2 and 3 Network Administration LAN/WAN Connectivity
B. Win server 2008, 2012 R2 and 2016, Hosted Active Directory (AD)
C. Web browser Applications, MS Office, adobe and Operating Systems (7,8.1, 10, MAC)
D. Online reporting tools (HRIS, GSuite, Google Docs and others)