• Reported Directly to Top Management. • Discussed with Top Management the corrective and preventive actions to improve the quality of the work to be done. • Suggested & Lead the Effort of utilizing the services of a Management Consulting Firm. • Worked closely with the consulting firm on improving our Business Process. • Prepared requirements list to be submitted to suppliers. • Negotiated with suppliers their ability to fulfill the requirements • Participated in selecting the suppliers. • Participated in implementing the project. • Analyzed the current process for improvement. • Reviewed with Top Management deficiencies noted in conducting the business • Discussed with Top Management the corrective and preventive actions to improve the quality of the work to be done. • Designed an improvement plan to achieve the quality of the work to be done. • Defined with Top Management the project scope and mission statement. • Designed the IT architecture to automate the processes. • Ensured that the Functional requirements are being met. • Work on integration and linking between different systems and departments to reach automatic work in time and effort for the organization and individuals • Administration, Servers & Mail Hosting and Network Connectivity. • Website Updates and SEO. • Mobile SMS Campaigns. • System Administration Vtiger VRM, Odoo ERP, And Elastix and Issabel IP PBX Voip. • Transitioning and developing the enterprise work system CRM “Customer relationship management “ to working with the broader system and the general ERP System “Enterprise resource planning” • Developing the Call Center department from traditional work to working with the latest technology available in the market, which resulted in saving 60% of employee time • Installing the GSM Gateway device via mobile lines 16 lines and setting it on the load balance feature, which resulted in saving 70% of the communication bills compared to the previous system in place. • Maintenance of hardware and replacement of damaged parts. • Download programs and operating systems of various types (Windows and Mac devices) • Work to raise the efficiency and speed of work of devices. • Solve internal communication problems between each other's computers and solve problems related to speed and quota and the ability to fully control Internet surfing by employees and divide and distribute speed so as to save the employee's time for work and provide full internet speed to perform daily work requirements and protect and secure the Wi-Fi network from intrusions from within or Outside the company. • protect computers and files from viruses and malware. • Connecting, operating and connecting to regular printers and printers that work through the network, buying, changing and filling inks • Make settings for routers, firewalls and static Ips. • Solve file sharing problems between computers and define permissions for who can see files that are shared inside the company’s headquarters or outside the net