I worked for 16 years at HGST, A Western Digital Company. Started out as a Quality Control Systems Engineer and since 2008 I've been an IT Manufacturing Systems Support Unit Manager. In this capacity, I handled 5 engineers and 9 technicians providing 24/7 support to our customers. Hardware, proprietary software, manufacturing execution systems, Microsoft operating systems, and Microsoft Office application support were all part of the service we provided. With my experience, I believe I can provide a level of service that is world-class.