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Skills

  • Application Support
  • Customer Support
  • Data Entry
  • Data Mining
  • Data Processing
  • Desktop Support
  • Helpdesk Support
  • Microsoft
  • Microsoft Office 2003
  • Microsoft Office 2010
  • Microsoft Office 2013
  • Operating Systems
  • Phone Support
  • Proprietary Software
  • Software Design

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Services

  • IT Support

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I worked for 16 years at HGST, A Western Digital Company. Started out as a Quality Control Systems Engineer and since 2008 I've been an IT Manufacturing Systems Support Unit Manager. In this capacity,...

    Application SupportCustomer SupportData EntryData MiningData Processing

About

To provide world-class solutions that exceed my customers' expectations.

Graduated with a Bachelor of Science degree in Computer Engineering from Liceo de Cagayan University in 1998. A few weeks later (May 4, 1998), started working for a hard disk manufacturing company (Hitachi Computer Products Asia Corporation whose mother company bought IBM's hard drive business and was renamed Hitachi Global Storage Technologies which Western Digital then bought and renamed HGST, A Western Digital Company). My first year with the company was spent working on an OCR-based system for quality control. This was expanded to included parts tracking. It was eventually replaced by an MES which my section handled (control data preparation, reports generation, and support services). Our section was absorbed by the company's IT department and for the past 7 years my role has expanded to handle 2 different manufacturing execution systems and with the help of 5 engineers and 9 technicians provide 24/7 support.
All work and no play, makes one a dull person. So, I joined a bowling league which holds weekly games. I also like watching TV shows and movies.

Work Terms

I can work in different time zones (if needed) and up to 6 days per week (again, if needed). I prefer milestone payments for work completed or weekly if it's a long-term position. I can communicate in any form: verbal (voice, video), written (email, chat, SMS).