[A].ADMINISTRATION ? LOG A CALL FOR EXTERNAL REPAIRS? ENSURE THAT ALL UNITS ARE BOOKED INTO REPAIR SYSTEM ? UPDATE REPAIR SYSTEM AFTER EACH CUSTOMER COMMUNICATION ? ENSURE THAT ALL REPAIR COSTS ARE CALCULATE AS PER AS PER COMPANY POLICIES AND PROCEDURE ? ENSURE ACCURATE GENERATION OF CHARGE SHEET FOR CUSTOMER ? IMPLEMENT AND MAINTAIN MODEL OFFICE[B]. CUSTOMER SERVICE ? ENSURE ACCURATE FEEDBACK TO CUSTOMER AS PER COMPANY POLICIES AND PROCEDURE ? ENSURE THAT TELEPHONIC COMMUNICATION AND ONE TO ONE CUSTOMER INTERACTION IS CONDUCTED IN A PROFESSION AND COURTEOUS MANNER ? ENSURE ADEQUATE AND ACCURATE RESOLUTION OF THE CUSTOMER QUERIES [C]. REPAIRS ? ENSURE ACCURATE FAULT ANALYSIS ? COMMUNICATE ALL TECHNICAL FAULTS TO THE CUSTOMER ? ENSURE ACCURATE REPAIR ACCORDING TO THE PROCESS ? ENSURE CUSTOMER AT THE COUNTER ARE ATTENDED TO AS APRIORITY ? IMMEDIATE ESCALATION OF PROBLEM UNIT TO MANAGEMENT ? ON COMPLETE OF REPAIR, DISPATCH PROCESS [D]. STOCK LOSSES ? ENSURE A HIGH LEVEL OF CUSTOMER SERVICE AND FLOOR COVERAGE TO ENSURE THAT COMPANY ASSETS ARE SAFE, SECURE AND PROTECTED AT ALL TIMES IN YOUR DESIGNATED AREA