honest isn't just my name, it's my guarantee. I strive to provide quality service.My mission is a simple one. I service clients'

WORKING EXPERIENCE
DUTIES
THE AREAS OF MY RESPONSIBILITY ARE AS FOLLOWS:
[A].ADMINISTRATION ? LOG A CALL FOR EXTERNAL REPAIRS? ENSURE THAT ALL UNITS ARE BOOKED INTO REPAIR SYSTEM ? UPDATE REPAIR SYSTEM AFTER EACH CUSTOMER COMMUNICATION ? ENSURE THAT ALL REPAIR COSTS ARE CALCULATE AS PER AS PER COMPANY POLICIES AND PROCEDURE ? ENSURE ACCURATE GENERATION OF CHARGE SHEET FOR CUSTOMER ? IMPLEMENT AND MAINTAIN MODEL OFFICE
[B]. CUSTOMER SERVICE ? ENSURE ACCURATE FEEDBACK TO CUSTOMER AS PER COMPANY POLICIES AND PROCEDURE ? ENSURE THAT TELEPHONIC COMMUNICATION AND ONE TO ONE CUSTOMER INTERACTION IS CONDUCTED IN A PROFESSION AND COURTEOUS MANNER ? ENSURE ADEQUATE AND ACCURATE RESOLUTION OF THE CUSTOMER QUERIES
[C]. REPAIRS ? ENSURE ACCURATE FAULT ANALYSIS ? COMMUNICATE ALL TECHNICAL FAULTS TO THE CUSTOMER ? ENSURE ACCURATE REPAIR ACCORDING TO THE PROCESS ? ENSURE CUSTOMER AT THE COUNTER ARE ATTENDED TO AS APRIORITY ? IMMEDIATE ESCALATION OF PROBLEM UNIT TO MANAGEMENT ? ON COMPLETE OF REPAIR, DISPATCH PROCESS
[D]. STOCK LOSSES ? ENSURE A HIGH LEVEL OF CUSTOMER SERVICE AND FLOOR COVERAGE TO ENSURE THAT COMPANY ASSETS ARE SAFE, SECURE AND PROTECTED AT ALL TIMES IN YOUR DESIGNATED AREA• Microsoft Office 2000 – 2013
• Microsoft Windows Server 2003, 2008
• Microsoft Active Directory, DNS, DHCP
• Knowledge of IP networks, routing, switching and firewalls
• Good PC hardware skills
• Libre Office, Open Office
• Google Apps
• Knowledge of printers and network printers
• Knowledge of wireless networks
• General networking knowledge
• Microsoft XP and Windows 7/8
• Microsoft XP and Windows 7/8
• VPN types and setup

Work Terms

I PREFER TO WORK DURING THE DAY AND NIGHT WHEN THERE IS WORK AVAILABLE.YOU MAY PAY ME VIA BANK DEPOSIT BUT WE CAN ARRANGE SOMETHING WHEN I FOUND THE JOB.CONTACT YOU MAY CONTACT ME VIA EMAIL OR VIA CELLPHONE ON 0725074453.