If you're tired of flaky freelancers, missed messages, and support that just gets by, it's time for an upgrade, you deserve a customer support pro who treats your business like Their Own – That’s Me. I don’t just answer tickets, I solve problems, keep SLAs on point, and turn upset users into brand evangelists. I’ve supported thousands of customers via live chat, and phone, using tools like Freshdesk, Intercom, Zendesk, Salesforce, HubSpot, Zoho Desk, and Apollo.io.
I'm not just here to answer questions—I’m here to solve problems, ease frustration, and create “wow, that was actually pleasant” moments.
Over the past 5+ years, I’ve supported thousands of customers across SaaS, tech, e-commerce, IT, Real Estate, and finance—handling everything from login glitches and billing mix-ups to technical troubleshooting and sensitive account escalations. Whether I’m behind a screen (live chat ) or on the phone, I bring calm, clarity, and efficiency to every interaction.
I specialize in:
Live Chat: Lightning-fast replies that don’t sacrifice the human touch. Think speed and empathy.
Support: Thoughtful, on-brand responses that reduce back-and-forth and boost satisfaction.
Phone Support: Crystal-clear communication, active listening, and a tone that builds trust—even when delivering tough news.
But what sets me apart?
I anticipate needs—I don't wait for things to break.
I automate repetitive tasks using tools like Zapier and ClickUp to save time and keep things running smoothly.
I thrive under pressure—busy queues don’t rattle me, they energize me.
I bring cross-industry experience, so I adapt fast, speak your customer's language, and understand pain points before they're even voiced.
I’ve worked with support platforms like Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, and Pipedrive. I’m also fluent in remote team life, hitting KPIs and SLA targets across time zones with zero micromanagement needed.
If you’re looking for someone who treats customer support as a craft, not just a checklist, someone who makes your brand sound better, feel better and work better, I’d love to bring that to your team.
Let’s turn your support inbox into a customer happiness engine.