Management Assistant , Account Manager| CA/USA | Sales |DME/Mortgage/CGX/CGM/TORT Seeking for a good and stable job opportunity with a large and reputable organization in order to participate in achieving the organization objectives, develop my Interpersonal skills, and enhance my future career. EXPERIENCES Tele sales agent / 03/2020 - 03/2021 -Tele sales agent targeting US seniors to promote the medical equipment through their state insurance (DME account ,Cardiac genetic tests). -Merchant cash advance sale services targeting the small businesses offering them working capital or funding to help there business grow. Quality Manager / 03/2021- 03/2022 • Supervise inspectors, technicians and other staff and provide guidance and feedback. • Keep accurate documentation and perform statistical analysis. • Keep a backup library before any large changes to server. • Responsible for listening and Check the Quality of the calls (Daily & Weekly) to evaluate the agents • Send Report to the direct manager Including any issues while listening to the agent’s calls • Prepare Calls Feedback report and send it to the unit Manager & Head of department after checking these issues with the agent himself to be able to add recommendations in the report • Check Info Gaps between the agents to make sure they are on the same ground and know the full info they need • Review Calls Feedback Report with the team leader in case the score of the agent in below 80% and monitor the progress Team Leader / 03/2022-Now • Creating an inspiring team environment with an open communication culture. • Setting clear team goals. •Delegating tasks and set deadlines for your internal team. • Monitor team performance and report on metrics. • Motivate team members. • Listen to team members' feedback and resolve any issues or conflicts. PROFESSIONAL SKILLS • Sales. • Multitasking. • Creative Problem Solving. • Computer Literacy. • Online Data Entry. • Relationship Building. • Customer Experience. • Cold Calling. • Written Communication. • Customer Service Management. • Attention to Detail. • Team Leadership. • Time Management. • Organization Skills. • Interpersonal Skills. • Teamwork. • Quality Assurance. • Negotiation. • Communication. • Customer Relationship Management (CRM). • Marketing. • English Translation. • call center representative. • Business-to-Business (B2B). • Sales Operations. • Quality Control. • Critical Thinking. • Easily Adaptable. • Sales Processes.