Management Assistant , Account Manager| CA/USA | Sales | Data entry

Management Assistant , Account Manager| CA/USA | Sales |DME/Mortgage/CGX/CGM/TORT
Seeking for a good and stable job opportunity with a large and reputable organization in order to participate in achieving the organization objectives, develop my
Interpersonal skills, and enhance my future career.
EXPERIENCES
Tele sales agent / 03/2020 - 03/2021
-Tele sales agent targeting US seniors to promote the medical equipment through their state insurance (DME account ,Cardiac genetic tests).
-Merchant cash advance sale services targeting the small businesses offering them working capital or funding to help there business grow.
Quality Manager / 03/2021- 03/2022
• Supervise inspectors, technicians and other staff and provide guidance and feedback.
• Keep accurate documentation and perform statistical analysis.
• Keep a backup library before any large
changes to server.
• Responsible for listening and Check the Quality of the calls (Daily & Weekly) to evaluate the agents
• Send Report to the direct manager Including any issues while listening to the agent’s calls
• Prepare Calls Feedback report and send it to the unit Manager & Head of department after checking these issues with the agent himself to be able to add recommendations in the report
• Check Info Gaps between the agents to make sure they are on the same ground and know the full info they need
• Review Calls Feedback Report with the team leader in case the score of the agent in below 80% and monitor the progress
Team Leader / 03/2022-Now
• Creating an inspiring team environment with an open communication culture.
• Setting clear team goals.
•Delegating tasks and set deadlines for
your internal team.
• Monitor team performance and report on
metrics.
• Motivate team members.
• Listen to team members' feedback and resolve any issues or conflicts.
PROFESSIONAL SKILLS
• Sales.
• Multitasking.
• Creative Problem Solving.
• Computer Literacy.
• Online Data Entry.
• Relationship Building.
• Customer Experience.
• Cold Calling.
• Written Communication.
• Customer Service Management.
• Attention to Detail.
• Team Leadership.
• Time Management.
• Organization Skills.
• Interpersonal Skills.
• Teamwork.
• Quality Assurance.
• Negotiation.
• Communication.
• Customer Relationship Management (CRM).
• Marketing.
• English Translation.
• call center representative.
• Business-to-Business (B2B).
• Sales Operations.
• Quality Control.
• Critical Thinking.
• Easily Adaptable.
• Sales Processes.