I am a seasoned freelancer with over 12 years of experience working in customer-facing roles including B2B and B2C platforms and I have been working as a home-based professional for more than four years now. I am knowledgeable in QA processes, customer service Support; Phone, chat and email, data entry, basic lead generation, web research and other administrative roles. My many years of working have exposed me to different CRMs like Salesforce, Citrix, Pipedrive, Infusionsoft and Zoho, and many other platforms and tools like Google mail, Outlook, Slack, Evernote, Google Docs, Google Spreadsheet, Google Business, Microsoft Applications etc. I am highly detailed, dedicated, disciplined, fast and efficient individual. I have also worked with different English accents including that of UK, US, Australia; Asian like Chinese, Vietnamese, Thai, and Korean.