Operations Mgt, CRM Automation, VA

Results-driven professional with extensive expertise in operations management and administrative support,

known for streamlining processes and leading a 30-member team to achieve significant outcomes.

Demonstrated success in reducing operational costs by 60%, boosting profits by 45%, and increasing customer

retention by 30% while managing relationships with over 100 clients. Recognized for rescuing an organization

from a 75% loss, enabling a client to secure major business deals through strategic networking and lead

generation, and seeking a challenging role to further develop skills, achieve personal growth, and deliver

added value.