Involves conducting research for owner issues utilizing internal support
Groups, contract files, finance, sales administration, and resort personnel.
Makes appropriate decisions regarding owner resolution and compensation.
Acts in an advisory capacity and provides support and guidance for
Counselors regarding problems or customer service issues raised in reference
To the products or programs.
Includes working knowledge of sales administration, resort
Management, accounting, revenue management, title & deeding, financial
Services, collections, reservations, sales and marketing, and contract
Standards.