With extensive experience in customer service, I excel in delivering exceptional support and driving operational excellence. Proficient in critical thinking and SAP, I prioritize first-time resolution and excel in time management and multi-channel support. My empathetic approach, positive attitude, and creative writing skills enhance customer interactions, while my teamwork and performance-driven mindset contribute to a culture of excellence. Committed to continuous improvement, I am pursuing further education to achieve operational excellence and add value to my role.