I'm a hard working dedicated personality who is willing to thrive through the obstacles and achieve the goals and objectives to become a successful person.

As a dedicated Process Associate and Customer Service Specialist at R R Donnelley, I bring extensive expertise in the dynamic realm of customer service within the utilities sector. With a proven track record of excellence, I have consistently delivered exceptional results, earning recognition through the receipt of more than four operational excellence awards for my outstanding performance within the team.

My career journey has been rooted in the customer service industry, where I have honed a diverse skill set essential for success. My core competencies include critical thinking, SAP knowledge, first-time resolution, time management, empathy, and multi-channel support. I am committed to delivering quality service with a positive attitude and excel in creative writing, making me a valuable asset in enhancing customer experiences.

Driven by a passion for continuous improvement, I have pursued certified management diplomas, further augmenting my professional qualifications. Currently, I am focused on attaining operational excellence while continually adding new skills to my repertoire.

With a performance-oriented mindset and a strong commitment to adaptability and teamwork, I am poised to contribute effectively to achieving organizational goals while advancing my own professional development.

Work Terms

I'm looking for a part time job where I'll be able to support for about 4 to 5 hours per day