Defining & achieving quality in a human services environment can be tricky. SolOG Consulting is aware of the myriad constraints existing in the human services landscape such as limited resources, conflicting priorities & outcome goals and complex bureaucracies. These constraints shouldn’t limit the application of creativity and innovation needed to improve outcomes for the clients you serve.
Quality Control includes strategies an organization deploys to ensure services are designed to deliver quality to your clients / customers, such as:
- File Reviews
- Audits
- Surveys
- Scorecards
- Dashboards
SolOG Consulting can work with your organization to develop Quality Control methods that will help you to determine what work you do, whether it was done in a quality manner and most importantly how to prove it.
Quality Assurance includes efforts that your organization takes to design processes and procedures that will meet the quality requirements of your clients, including:
- Process Maps
- Operating Procedures
One of the most valuable tools for human services non-profit and governmental agencies is process mapping. Oftentimes processes have been cobbled together over time, without taking a bird’s eye view of the entire system to determine if the process is serving your staff and clients. This is especially true in processes where technology has been added along the way. Do you find that you are doing more work than you really need to be doing? Are you duplicating work through data entry, keeping extra spreadsheets or continuing manual, outdated tasks? Are your processes leading to the outcomes for which you are striving? If any of this speaks to your organization, then SolOG Consulting can certainly help. We will work with you to document your “Current State” process map and then guide a process to find efficiencies and improvements to create an improved “Future State” process.