I have over a decade of experience in the customer service industry, more specifically call center agent and management. I’ve mastered the perceptiveness needed to determine when to use both soft customer service and strategically aggressive collections. There are many overlapping skills necessary to be successful in either industry. I’ve experienced collections in many industries; performed legal collections for automotive loan companies, negotiated consent judgment entries, recommended delinquent loans for default judgments. I executed garnishments to recovery funds and met monthly collection goals. I’ve also developed a team of agents designed to increase productivity and increase revenue for the Consumer Lending division of a Fortune 500 bank. I currently investigate analyze and recommend solutions for client service issues and improvements of the negotiated payment agreements process. I've earned a Bachelors of Arts and Sciences in Organizational Leadership