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Skills

  • Automotive Engineering
  • Call Center
  • Collection Agencies
  • Collection Strategy
  • Collections
  • Consumer Lending
  • Customer Service
  • Leadership
  • Management
  • Negotiation
  • Peoplesoft Financials
  • Problem Solving

Services

  • Resolution Analyst

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    I have over a decade of experience in the customer service industry, more specifically call center agent and management. I’ve mastered the perceptiveness needed to determine when to use both soft customer...

    Automotive EngineeringCall CenterCollection AgenciesCollection StrategyCollections

About

Detail-oriented Analyst, excellent and proficient in account management. “Hire the right talent and teamwork takes care of itself.”

I have Bachelors of Arts and Sciences in Organizational Leadership from the University of Cincinnati. I have over a decade of experience in the customer service industry, more specifically data entry in reference to collections and management. There are many overlapping skills necessary to be successful in either industries. I've experienced collections in many industries; performed legal collections for automotive loan companies, negotiated consent judgement entries, recommended delinquent loans for default judgement. I executed garnishments to recovery funds and met monthly collection goals. I've also developed a team of agents designed to increase productivity and increase revenue for the Consumer Lending division of a Fortune 500 bank. I currently investigate analyze and recommend solutions for client service issues and improvements of negotiated payment agreements process.