I would like to contribute my 18 years of experience providing technical support and help desk services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. I am also a Microsoft Certified Professional (MCP), Network + Professional, and Microsoft Certified Technology Specialist (MCTS). Some of the things that I have expert knowledge in are printers, network connectivity issues, software support, hardware support, Altiris, Remedy, and so much more. My rates are negotiable and I will not let you down. Look no further. My remote technical support abilities are superior.