Worked to Best Buy company as customer service. Excellent listening and speaking skills. Only for U.S.A. customers. Worked for AT&T Credit&Collections area. Customers only from USA; - Empathizing phases. - Soft collections. - Request for payment of the total balance, past due or payment in advance. - Schedule payments. - Neggociation skills to make the closest extension. - Explanation of billing information. - Update sensitive payment information. - Promote to update equipments or imrpove and extend services. - To give a pleasant talk to earn the confident of the customer.