Committed Translator, Data Entry, Motivational Content Creator in Spanish & English. Also, a teacher, workforce scheduler, and quality assurance specialist in customer service call centers.
My name is Neifi, and I am from Mexico. However, I have also lived in the USA and am accustomed to work with different cultures. I enjoy building a positive work environment through effective communication, understanding needs, and being creative. I believe that communication is key to finding the best way to accomplish tasks.
I have worked at Dupont and Jacobs Engineering as a Project Management assistant for 2 years. I also have experience in booking flights, itineraries, transportation, and other related tasks. Additionally, I have worked in the call center field for different vendors in two call centers from 2016 to 2023. In these call centers, I served as a customer service agent, Quality Specialist responsible for reviewing calls, and Forecast specialist (WFM).
I am a parent of 2 school-going children and I am willing to contribute to your business goals in my free time.
My experience includes effective operational planning and execution, including Forecasting, Capacity Planning, Scheduling, and Real-Time monitoring. I am skilled in creating and managing staff schedules for daily and hourly tasks. I also have experience in training new applicants, giving public talks, and motivating individuals to perform their best in new tasks.
Furthermore, I have over 6 years of experience in data entry and analysis, Excel worksheets, macros, and other administrative tasks. I hold a bachelor's degree in Chemical Engineering and have hands-on experience in all facets of project management, including working with blueprints and specifications. I have initiated programs to promote Health, Safety, and Environment in the workplace and have fostered strong relationships with both internal and external clients.
Moreover, I have experience in teaching English and Spanish, focusing on speaking while also imparting grammar rules. I measure improvement through tests and practical exams, utilizing Montessori thechniques, Total physical response
Work Terms
I am seeking a part-time job 20-25 hr. Paypal.
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