Inspiring teams to be strategic, productive and profitable. ? As an accomplished Operations Professional, I offer expertise in process improvements, business analysis/strategy, learning and development, process analysis and project management. ? I am recognized as a strategic visionary in managing operations by combining business, financial and technology acumen to identify opportunities and implement improvements. SUMMARY ? Call center manager with a strong history of serving as a change agent to exceed organizational goals and improve team performance/morale. ? Supervise and train staff, assess key indicators in support of revenues and expenditures, ensure a positive customer experience, and quickly resolve internal and customer issues.