Process Improvement | Business Analysis & Strategy | Call Center & Sales Operations
A strategic visionary with hands-on expertise teaching and developing customer service programs. Successful at combining business, financial and technology acumen to identify and implement process improvements, drive productivity, and serve as a change agent to facilitate organizational goals. Successfully execute multi-faceted roles to drive growth throughout dynamic, highly competitive industries, contributing sales and operations management, team training and development, customer relations, technical knowledge and hands-on leadership